FAQs

Below are our most frequently asked questions. If you have a query that is not on the list, or if you would like more information, please call us on 01962 855188 or contact us via our enquiry form.

Will my relative have their own room ?

Our facilities include:

  • Single occupancy rooms, with en suite facilities
  • Limited double rooms for partners
  • Rooms are fully furnished, to include bed, wardrobe, bedside cabinet and chest of drawers
  • Overhead lighting and bedside light
  • Wall pictures and mirror, as desired
  • Care call system
  • Central heating with adjustable control
  • Residents are encouraged to personalise their rooms with photographs, furniture items etc.
  • All bedding and towels are provided.
  • Additional assisted toilets and bathroom are provided throughout the home.

Do you have en suite facilities?

All rooms are en suite.

How much do you charge per week ?

Cost varies depending on room. Please contact us for a quote.

Does the fee cover all costs or are there additional costs?

The fee covers everything with the exception of incidentals such as hairdressers, chiropodists, newspapers etc.

Are there activities in the home ?

The Activity Co-ordinator provides a weekly schedule of activities and forthcoming events, which include:

  • Professional entertainment.
  • Arts and crafts
  • Exercise classes
  • Poetry readings
  • Quizzes
  • Music groups

Will my relative have a choice of meals or is it a set menu?

All meals are served either in the dining room or bedroom depending on personal choice. Westacre has a chef who provides freshly prepared cooked meals. The chef regularly visits residents to discuss food preferences and maintains a varied menu. In addition, high calorie food for those on soft and pureed diets will be provided.

  • Drinks and snacks are available at any time.
  • Special dietary requirements are catered for.
  • Residents are encouraged to continue to eat independently, but where appropriate, assistance with eating will be provided.
  • Residents’ diets are monitored and where necessary referrals to specialists are made.

Can I take my relative out ?

Yes, families are welcome to take their relative on an outing. All we ask is that families (where possible) pre-arrange this so that staff can ensure that their relative is ready.

When can I visit?

Visitors are encouraged to visit as often as possible, and where appropriate. Visits encourage a sense of wellbeing and improve the morale of the individual. Shared activities or simple reminiscence can lift mood and benefit all. Life story books or photo albums are of great use in promoting personal identification to someone who is failing in many other aspects of their life.

Westacre offers a monthly Relatives Support Group, which focuses on supporting visitors to share feelings in a safe and non-judgmental environment, whilst offering peer support form those who are in a similar situation.

What training is your staff given ?

Management has a commitment to providing staff with facilities and support to undertake training and further education that will ensure the provision of good quality care.

  • All new staff members receive a program of induction, which includes training and shadowing of care delivery.
  • There is an annual matrix of training in place, which meets mandatory requirements and other subjects are deemed necessary to support the work of the staff.
  • Westacre actively support the uptake of NVQ training.
Sue Watson General Manager

Sue Watson
General Manager

Iryna Kirdzik Clinical Manager

Iryna Kirdzik
Clinical Manager

Chris Lee Chef

Chris Lee
Chef